Ministry of Supply - Social Media Community Manager

Boston, Massachusetts, United States Full-time

If you find yourself excited by “Scientifically Better” clothing, teamwork and a fast paced environment, come work with us! 

We started Ministry of Supply to solve a common problem: Dress clothes are stiff, stuffy, and high-maintenance. Born out of MIT in 2012, our mission is to engineer sharp, high-performing, comfortable clothes. By understanding your body in motion and using innovative materials, we are inventing apparel that's sweat proof, highly stretchable, and machine washable—dress clothes you actually want to wear.

We’re looking for a passionate, energetic, and personable Social Media Community Manager to join our team. As a Social Media Community Manager, you’ll own our digital presence through storytelling, community engagement, and customer interaction and feedback.

Your primary responsibilities will be:

  • Monitor customer feedback and engage with customers through our social media channels (Instagram, Facebook, Twitter, Yelp, etc.)

  • Establish open channels for customer feedback and conversation via email, chat, and phone, sometimes even via FaceTime!

  • Manage grassroots follow-up campaign sharing gifts, emails, cards, to win lifetime advocates

  • Generate and brainstorm ideas with the rest of the team

  • Manage a daily, weekly and monthly calendar that is approved by key stakeholders

  • Track key performance metrics on a weekly, monthly, and quarterly basis

What we're looking for:

  • 2-4 years experience in a customer service/retail role, or a related industry

  • Comfortable working within multiple online systems at one time

  • Expert knowledge of all things digital and social

  • You’re a self-starter who can see projects from start to completion

  • You love to make people smile and can always advocate for the customer

  • You can strike the balance of invention and convention and innovate on a daily basis

  • You embrace the unexpected and love how working at a startup can bring a new challenge every day

  • You consider yourself a social connector. You are the hub of your social world. You know everyone. Everyone knows you. The fun one. Diplomatic, too.
  • You're not concerned with having to put in some extra time and elbow grease as needed.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  Our company is venture-backed, runs six stores across the United States, and is growing at a rapid pace.  Our team is kind, empathetic, fun, and ready to welcome new members. Join us!