Ministry of Supply - Customer Service Representative

Boston, Massachusetts, United States Full-time

If you find yourself excited by “Scientifically Better” clothing, teamwork and a fast paced environment, come work with us! 

We started Ministry of Supply to solve a common problem: Dress clothes are stiff, stuffy, and high-maintenance. Born out of MIT in 2012, our mission is to engineer sharp, high-performing, comfortable clothes. By understanding your body in motion and using innovative materials, we are inventing apparel that's sweat proof, highly stretchable, and machine washable—dress clothes you actually want to wear.

We're looking for a passionate, energetic, and personable Customer Service Representative to join our team in the Boston Headquarters. We aim to deliver world-class online and offline shopping experience.  As a Customer Experience Representative, this will be your world. 

Your primary responsibilities will be:

  • Deliver world-class support to customers via email, chat, and phone

  • Gather customer feedback into actionable team initiatives

  • Support store staff across six locations with internal coordination and escalations

  • Act as a product knowledge expert to engage customers and support sales 

What we're looking for:

  • 1-2 years experience in a customer service/retail role, or a related industry preferred

  • Comfortable working within multiple online systems at one time

  • You’re a self-starter who can see projects from start to completion

  • You love to make people smile and can always advocate for the customer

  • You embrace the unexpected and love how working at a startup can bring a new challenge every day

  • You can move fast and reinvent

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  Our company is venture-backed, runs six stores across the United States, and is growing at a rapid pace.  Our team is kind, empathetic, fun, and ready to welcome new members. Join us!